Here is an overview of what you, as sales assistant/coordinator, can expect to learn:
Welcome to Thynk University!
How can I share my course completion with social media?
Thynk about Social Sharing.
What is a Thynk Community and should I join it?
Thynk about Thynking Together
Introduction to Thynk Home Page
Thynk about the Thynk Home Page.
Basic Standard Features
Thynk about Basic Standard Features.
How can I personalise the tabs on my Home Page?
Thynk about personalising the tabs on the Home Page.
How can I change the way the list of accounts/contacts appears on the Home Page?
Thynk about changing list views on the Home Page.
How can I create a new account and edit it?
Thynk about creating a new account and editing it.
How can I delete an account that no longer exists?
Thynk about how to deactivating an account.
Where can I track agency specific information?
Thynk about tracking agency information.
How do I structure accounts that have one headquarter (parent) account and many different regional offices?
Thynk about account hierarchy.
How can I check if a customer is in our database? How do I create a new contact, or edit an existing one?
Thynk about searching contacts, creating and editing contacts.
How do I delete a contact who has left the company they worked for?
Thynk about deactivating a contact.
My customer works for two different agencies (or companies). How can I attach them to both?
Thynk about a contact who works for two different agencies (or companies).
How do I move a contact from one company to another?
Thynk about moving a contact from one company to another.
How can I find out which agencies a specific company uses to book their meetings?
Thynk about which agencies a specific company uses.
How can I use Thynk to help me prospect accounts for new business?
Thynk about prospecting accounts for new business.
What are ‘PMS Accounts’ and how can I see a list of them in Thynk?
Thynk about PMS Accounts.
How do I link a Thynk Account to a PMS Account?
Thynk about linking Thynk accounts to PMS accounts.
Accounts & Contacts - Survey
How can I track my sales activities, calls, future traces, and appointments with customers?
Thynk about tracking sales activities.
How can I view my log of calls and future tasks, and how can I share them with my sales director?
Thynk about viewing your log of calls and future tasks.
How can I get reminders to chase customers for signed contracts, decision due dates, etc?
Thynk about getting reminders to chase customers.
Can you walk me through the flow of creating a group booking?
Thynk about the flow of creating a group booking.
How do I block a group from the account?
Thynk about creating a new booking from the account.
How do I check guest room availability?
Thynk about checking availability.
How do I block a group from the Home Page?
Thynk about creating a booking from the Home Page.
How do I edit a booking?
Thynk about editing a booking.
My client wants to book a series of meetings. How do I block this?
Thynk about booking a series of meetings.
How can I copy a booking and update it with future dates?
Thynk about copying a booking.
How can I attach a rooming list to a booking?
Thynk about attaching a rooming list.
If I don’t have a PMS Integration, can I attach a rooming list to a booking in Thynk?
Thynk about rooming lists without PMS integration.
How can I check if a booking has been sent successfully to the PMS?
Thynk about sending a booking to the PMS.
How can I email a proposal/contract/ BEO/proforma to my customer?
Thynk about emailing documents.
Where can I find contracts sent to customers?
Thynk about finding a contract.
Bookings - Survey
How do I add an event to a group booking?
Thynk about adding an event to a group booking.
How do I check space in the function diary and can I block space straight from the function diary?
Thynk about blocking space straight from the function diary.
How can I move an event from within the function diary?
Thynk about moving an event in the function diary.
How do I add flowers/theatre tickets/spa treatment to a booking?
Thynk about adding products to a booking.
Where can I note specific requirements such as dietary restrictions or food allergies?
Thynk about noting specific requirements.
Where do we track specific instructions about a booking event to show on specific BEO Days?
Thynk about specific instructions on a booking event for a specific BEO day.
How can I have a different status on a booking and on an event?
Thynk about a booking status and event status.
How do I copy a function/event to a new date?
Thynk about copying an event.
How do I make sure that an event I have blocked is not moved by someone else without my approval?
Thynk about locking your event so it can't be moved.
How can I block my entire hotel for a private event (full buyout)?
Thynk about full buyout / exclusive use for your hotel.
How can I block a booking event as an outlet buyout?
Thynk about privatizing a booking event.
How do I generate a BEO and how do I edit it?
Thynk about generating and editing BEOs.
Where can I enter into a booking event, the agreed, expected, guaranteed, set numbers?
Thynk about Agreed, Expected, Guaranteed and Set Numbers.
