This course is designed for Conf Services/Banquet Managers.

Thynk for Conf Services & Banquet Teams

This course is designed for Conf Services/Banquet Managers and Directors. It will help you understand how to manage your events. More lessons will be coming soon!

Enroll for free

Course curriculum

Here is an overview of what you, as conference services/banquet manager or director, can expect to learn:

1. Welcome to Thynk University
2. How can I share my course completion with social media?
3. How can I search in Thynk University?
4. Thynk about Social Sharing.
5. What is a Thynk Community and should I join it?
6. Thynk about Thynking Together
1. Introduction to Thynk Home Page
2. Thynk about the Thynk Home Page.
3. Basic Standard Features
4. Thynk about Basic Standard Features.
5. How can I personalise the tabs on my Home Page?
6. Thynk about personalising the tabs on the Home Page.
7. How can I change the way the list of accounts/contacts appears on the Home Page?
8. Thynk about changing list views on the Home Page.
9. How can I add my signature in Thynk so it pulls into documents?
10. Thynk about uploading your signature.
11. How do I clear cache and reload my page?
12. Thynk about clearing cache.
1. How can I create a new account and edit it?
2. Thynk about creating a new account and editing it.
3. How can I check if a customer is in our database? How do I create a new contact, or edit an existing one?
4. Thynk about searching contacts, creating and editing contacts.
5. How can I view total production for my account/agency?
6. Thynk about viewing production for an account or agency.
1. How can I track my sales activities, calls, future traces, and appointments with customers?
2. Thynk about tracking sales activities.
3. How can I view my log of calls and future tasks, and how can I share them with my sales director?
4. Thynk about viewing your log of calls and future tasks.
1. How can I view the function diary or the guest room availability?
2. Thynk about viewing the Function Diary and Availabilities
1. Can you walk me through the flow of creating a group booking?
2. Thynk about the flow of creating a group booking.
3. How do I edit a booking?
4. Thynk about editing a booking.
5. How do I track deposits and payments?
6. Thynk about deposits and payments.
7. Where can I find contracts, proforma invoices, and documents sent to customers?
8. Thynk about finding a contract.
9. How do I check guest room availability?
10. Thynk about checking availability.
11. Where can I find a rooming list that Sales have attached to a booking?
12. Thynk about finding a rooming list.
1. How do I check space in the function diary and can I block space straight from the function diary?
2. Thynk about blocking space straight from the function diary.
3. How do I add setup and breakdown times to events?
4. Thynk about setup and breakdown times.
5. How can I move an event from within the function diary?
6. Thynk about moving an event in the function diary.
7. How do I make sure that an event I have blocked is not moved by someone else without my approval?
8. Thynk about locking your event so it can't be moved.
9. Thynk about adding products to a booking.
10. How do I add breakfast/cocktails/flowers/tickets/spa treatment to a booking? (Adding booking products)
11. How do I edit and delete multiple events, products, packages on my booking? (Multi-edit & multi-delete)
12. Thynk about multi-editing and multi-deleting on a booking.
13. Where can I note specific requirements such as dietary restrictions or food allergies?
14. Thynk about noting specific requirements.
15. Where do we add instructions about a booking event to show on specific BEO Days?
16. Thynk about specific instructions on a booking event for a specific BEO day.
17. How do I generate a BEO and how do I edit it?
18. Thynk about generating and editing BEOs.
19. Where can I enter into a booking event, the agreed, expected, guaranteed, set numbers?
20. Thynk about Agreed, Expected, Guaranteed and Set Numbers.
21. How can I print banquet checks?
22. Thynk about banquet checks.
1. How can I change the reports and dashboards to match my needs?
2. Thynk about editing reports and dashboards.
3. How can I see how many prospecting calls I have completed? Is there an Activity Summary Report?
4. Thynk about the Activity Report.
5. How can I view the GRC?
6. Thynk about the GRC.
7. Where can I see today’s/this week’s/this month’s in house events? (Event Listing Report)
8. Thynk about the Event Listing Report.
9. How can I view our groups in house?
10. Thynk about the Groups In House Report.
11. Kitchen Report
12. Thynk about the Kitchen Report.
13. How can I share changes to BEOs (function sheets) with the kitchen? (BEO History Report)
14. Thynk about the BEO History Report

This course is designed for Conf Services/Banquet Managers and Directors. It is designed to teach you how Thynk will help you run your day to day activities efficiently.

78 lessons

Thynk for Conf Services & Banquet Teams

Course curriculum

Introduction

Home Page

Accounts & Contacts

Activities

Availability & Function Diary

Bookings

Events

Reports & Dashboards

This course is designed for Conf Services/Banquet Managers and Directors. It is designed to teach you how Thynk will help you run your day to day activities efficiently.