This course is designed for Property Admins.

Thynk for Property Admins

This course is designed for Property Admins. It will help you understand how Thynk will help you manage the setup area in Thynk and perform your admin duties. More lessons to follow!

Enroll for free

Course curriculum

Here's an overview of what you, as Property Admin, can expect to learn:

1. Welcome to Thynk University
2. How can I share my course completion with social media?
3. Thynk about Social Sharing.
4. How can I share a course completion certificate on LinkedIn?
5. Thynk about a completion certificate.
6. What is a Thynk Community and should I join it?
7. Thynk about the Thynking Together Community.
8. How do I contact Thynk Support?
9. Thynk about Thynk Support.
10. How do I manage support cases?
11. Thynk about managing support cases.
12. Do I need to back up Thynk?
13. Thynk about backing up.
1. Introduction to Thynk Home Page
2. Thynk about the Thynk Home Page.
3. Basic Standard Features
4. Thynk about Basic Standard Features.
5. How can I personalise the tabs on my Home Page?
6. Thynk about personalising the tabs on the Home Page.
7. How can I change the way the list of accounts/contacts appears on the Home Page?
8. Thynk about changing list views on the Home Page.
9. How do I set up Chatter?
10. Thynk about Chatter.
1. What can my users do based on their user profile and their permission sets? (Permissions Matrix)
2. Thynk about user access.
3. How do I create a new user?
4. Thynk about creating new users.
5. How do I assign permission sets?
6. Thynk about assigning permission sets.
7. How does my team log into Thynk for the first time?
8. Thynk about helping your team log into Thynk for the first time
9. How do I set up passkeys for Salesforce login security?
10. Thynk about passkeys in Salesforce.
11. My users keep forgetting their login! How can I reset them?
12. Thynk about resetting passwords.
13. How do I remove a user who has left our company? (Deactivating a user)
14. Thynk about deactivating a user.
15. How can I see my team’s progress in the university lessons?
16. Thynk about tracking student progress in Thynk University.
17. How do I mass transfer accounts, contacts, bookings to a new sales manager?
18. Thynk about mass transferring records.
19. How do I import sales goals for a property?
20. Thynk about importing sales goals for your property.
21. How do I create sales goals?
22. Thynk about sales goals.
23. How can I find and update goals by market segment?
24. Thynk about updating goals by market segment.
1. How do I manage users in the Identity Center for the Ops Portal or Booker Portal?
2. Thynk about managing users for the Ops and Booker Portals.
3. How do I decide who needs the Ops Portal?
4. Thynk about deciding who needs the Ops Portal.
5. How do I fix Ops Portal login problems?
6. Thynk about fixing Ops Portal login problems.
1. How can we handle sales territories in Thynk?
2. Thynk about sales territories.
3. How can my team manually assign specific accounts to a territory?
4. Thynk about manually assigning to sales territory.
5. How do I enable sales territories in Thynk?
6. Thynk about enabling sales territories.
7. How do I create territory types and territory models?
8. Thynk about creating Territory Types and Models.
9. How do I create assignment rules for sales territories?
10. Thynk about assignment rules.
11. How do I edit sales territories in Thynk?
12. Thynk about editing sales territories.
1. How can I update information on my property?
2. Thynk about updating properties.
3. How do I edit room types?
4. Thynk about editing room types.
5. How do I handle when a property leaves a company or closes for renovations?
6. Thynk about deactivating a property and freeze users.
7. How can I add citywides and tradeshows to the function diary and combined availability?
8. Thynk about SP Events and SP Resources
9. How do I create default average checks for booking events?
10. Thynk about default average checks
11. How can I enter room night and revenue goals by property?
12. Thynk about sales goals by property.
13. How do I set up default booking commissions for the entire property?
14. Thynk about booking commissions for properties.
1. How do I create a function space?
2. Thynk about creating a function space.
3. How do we allow a function space to accommodate more than one event?
4. Thynk about Shareable Function Spaces
5. How do I manage function room capacities?
6. Thynk about function room capacities
7. What are combination spaces and how do I build them? (combo function spaces)
8. Thynk about combination spaces.
9. How to add default setup and breakdown times to function spaces
10. Thynk about setup and breakdown times
11. How do I set up default event times, set up styles, and hide on offer settings by function type?
12. Thynk about default settings on functions/events.
13. How do I mark a function space as Out of Order? (Maintenance booking)
14. Thynk about maintenance bookings.
15. What is overbooking?
16. Thynk about overbooking
17. How do I adjust function spaces pricing rules for dynamic pricing?
18. Thynk about function space pricing rules.
1. Why should we use standard page layouts (managed pages)?
2. Thynk about standard (managed) page layouts
3. How do I add help texts to remind users what some of the fields mean?
4. Thynk about Help Texts.
5. How do I create a template for 'description' fields for my property?
6. Thynk about creating templates for 'description' fields.
7. How do I make a field mandatory?
8. Thynk about mandatory fields.
9. How can I update the drop-down picklist values?
10. Thynk about drop-down picklist values.
1. How can I change the ‘Account Type’ on an account?
2. Thynk about Account Types.
3. How can I merge duplicate accounts in Thynk?
4. Thynk about merging duplicate accounts.
5. PMS Account <> Thynk Account Mapping
6. Thynk about PMS Account to Thynk Account mapping.
7. How do I import accounts and contacts in mass?
8. Thynk about mass data imports.
9. How can I import business cards?
10. Thynk about importing business cards.
1. How do I create a new standard product?
2. Thynk about standard products.
3. How can I edit a product?
4. Thynk about editing a product.
5. How can I delete a product?
6. Thynk about deleting a product.
7. How do I create a combo product?
8. Thynk about creating a combo product.
9. How do I create corporate products in the corporate catalog?
10. Thynk about corporate products.
11. How can I work with master and managed products?
12. Thynk about master products.
13. How do I adjust products' pricing rules for dynamic pricing?
14. Thynk about products' pricing rules for dynamic pricing.
15. How do I add products with a specific supplier?
16. Thynk about adding products with a supplier.
17. Understanding costs and pricing on booking products and booking events
18. Thynk about costs and pricing on booking products and events.
1. What is the difference between the various package types?
2. Thynk about package types.
3. How do I create a package and add package items?
4. Thynk about creating a package.
5. How do I create corporate packages in the corporate catalog?
6. Thynk about corporate packages
7. What are the different types of package items?
8. Thynk about the different package items.
9. How do I edit a package?
10. Thynk about editing a package.
11. What is a ‘multi-day’ package, and how do I manage it?
12. Thynk about multi-day packages.
13. How do I mass update packages on future bookings? (BETA)
14. Thynk about mass updating future booking packages.
1. How do I create a new tax or a service fee?
2. Thynk about creating a tax or service fee.
3. How do I create tax groups and assign them to properties?
4. Thynk about tax groups.
5. How do I create and manage tax rules?
6. Thynk about tax rules.
7. How do I create and edit accounting categories?
8. Thynk about accounting categories.
9. How do I create and manage a revenue category?
10. Thynk about revenue categories.
11. How do I bulk upload VAT Rules, Pricing Rules and Rate Product changes?
12. Thynk about uploading VAT rules, pricing rules, and rate product changes.
1. What do I need to know about negotiated and multi-property negotiated rates?
2. Thynk about negotiated rates and multi-property negotiated rates.
3. How do I define Default Corporate Rates in Thynk?
4. Thynk about default corporate rates.
5. How can I create a low/high season or blackout dates so they appear with negotiated rates? (Rate Periods)
6. Thynk about rate periods affecting negotiated rate business.
7. Where do I update rates and adjust shoulder periods?
8. Thynk about rates and shoulder periods.
9. What is a rate product and how do I create one?
10. Thynk about rate products.
11. How can I create corporate business segments?
12. Thynk about corporate business segments.
13. How do I create property business segments and how to link them to the corporate business segment?
14. Thynk about business segments and linking them to corporate segments.
1. Introduction to Thynk Lead & how to log into Partner App
2. Thynk about Thynk Lead and how to log in.
3. How to manage users in the Thynk Lead Partner App
4. Thynk about managing users for Thynk Lead
5. How to make property specific configurations for Thynk Lead
6. Thynk about property configurations for Thynk Lead.
7. How can I edit email templates in Thynk Lead/Thynk Direct?
8. Thynk about editing email templates.
1. Introduction to Thynk Direct & how to log into Partner App
2. Thynk about Thynk Direct and how to log in.
3. How to manage users in the Thynk Direct Partner App
4. Thynk about managing users for Thynk Direct
5. How to manage properties, languages, images/photos, and other configurations in Thynk Direct
6. Thynk about configuring properties in Thynk Direct.
7. How can I edit email templates in Thynk Lead/Thynk Direct?
8. Thynk about editing email templates.
1. Overview and introduction of Thynk Co-Pilot
2. Configure Thynk Co-Pilot
3. How to set up email forwarding for Thynk Co-Pilot?
1. How to integrate Gmail / Outlook/Office 365 with Thynk
2. Mews <> Thynk Integration Guide
3. How to monitor Mews callouts
4. Mews Errors Troubleshooting Guide
5. Opera <> Thynk Integration Guide
6. How to export Profiles from Opera Cloud with Middleware
7. Stayntouch <> Thynk Integration Guide & FAQs
8. Prismm Diagramming integration
9. How do I configure Cvent Types in Thynk?
10. Thynk about configuring Cvent Types.
11. Known limitations with the Cvent Integration
12. Configuration options of room block values sent to Opera
13. How do I sync business events with OperaCloud/hconnect & Thynk?
14. Sending orders to Stayntouch
15. Sending orders to Opera (with Middleware)
16. How can I connect Thynk to Knowland
1. How can I edit text in a standard document template?
2. Thynk about editing standard document templates.
3. How can I edit images in a standard document template?
4. Thynk about editing images in a standard template.
1. About ETL and how to use it
1. How to Avoid Emails Getting Stuck in Spam
2. Thynk about emails getting stuck in Spam/Junk
3. Azure cloud connection for Office 365
4. How do I verify my email-sending domain in Salesforce?

This course is designed for Property Admins. It is designed to teach you how to manage the setup area, and perform your admin duties efficiently. More lessons to follow!

219 lessons

Discover your potential, starting today

Enroll today

Thynk for Property Admins

Course curriculum

Introduction

Thynk Home Page

Managing Users, Permissions and Sales Goals

Managing Ops Portal Users

Sales Territories

Managing Properties

Managing Function Spaces

Managing Page Layouts and Fields

Managing Accounts, PMS Accounts, Contacts

Managing Products

Managing Packages

Managing Taxes, Revenue Categories, Accounting Categories

Managing Rates, Business Segments and Corporate Business Segments

Managing Thynk Lead

Managing Thynk Direct

Managing Thynk Co-Pilot

Managing Integrations

Document Generator for Standard Document Templates

Tasks for Advanced Thynk Admins

Other System Admin Tasks

This course is designed for Property Admins. It is designed to teach you how to manage the setup area, and perform your admin duties efficiently. More lessons to follow!

Discover your potential, starting today