Course curriculum

Here is an overview of what you can expect to learn:

    1. Introduction to Reports & Analytics Dashboards

    2. Thynk about Reports & Analytics dashboards.

    3. How can I change the reports and dashboards to match my needs?

    4. Thynk about customising reports and standard dashboards.

    5. How do I share a report to another Thynk user?

    6. Thynk about sharing a report.

    7. How can I print, export, and email a report?

    8. Thynk about printing and/or emailing a report.

    9. How do I schedule and subscribe to a report?

    10. Thynk about scheduling / subscribing to a report.

    1. What standard reports exist in Thynk?

    2. How can I see a list of my accounts? (Account Listing Report)

    3. Thynk about the Account Listing Report.

    4. How can I see a list of my contacts? (Contact Listing Report)

    5. Thynk about the Contact Listing Report.

    6. How can I see how many prospecting calls I, or my team, have completed? Is there an Activity Summary Report?

    7. Thynk about the Activity Report.

    8. Where can I see today’s/this week’s/this month’s in house events? (Event Listing Report)

    9. Thynk about the Event Listing Report.

    10. How can I view our groups in house?

    11. Thynk about the Groups In House Report.

    12. Where can I find my inquiries/requests? (Open Inquiries Report)

    13. Thynk about the Open Inquiries Report.

    14. How can I see a summary of total revenue booked by month for rooms and events? (Monthly Revenue and Guest Room Summary)

    15. Thynk about the Monthly Revenue & Guest Room Summary

    16. How can I find how much business we are losing? (Lost Business Report)

    17. Thynk about the Lost Business Report.

    18. How can I forecast my events?

    19. Thynk about the Event Forecast Report.

    20. Kitchen Report

    21. Thynk about the Kitchen Report.

    22. How can I share changes to BEOs (function sheets) with the kitchen? (BEO History Report)

    23. Thynk about the BEO History Report

    24. Where can I see which payments are due in the next 7 days (Scheduled Payment Due)

    25. Thynk about the Scheduled Payment Report.

    26. How can I see which accounts from my PMS are matched to Thynk accounts? (Linked PMS Account Report)

    27. Thynk about the Linked PMS Account Report.

    28. How can I see which PMS Accounts with revenue are NOT matching to Thynk Accounts?

    29. Thynk about the Unlinked PMS Account with Revenue Report.

    30. Where can I see our reservations in Thynk if we have a PMS integration?

    31. Thynk about the Reservations Manager report (with PMS).

    32. Where can I see my reservations if we don't have a PMS integration?

    33. Thynk about the Reservations Manager report (no PMS integration).

    34. How can I find failed room blocks and failed reservations sent to the PMS? (PMS Error Reports: Room Blocks & Failed Reservations) (for Enhanced RBM Users)

    35. Thynk about failed room blocks and failed reservations (PMS Error Reports)

    36. How can I see all my active pricing rules for dynamic pricing?

    37. Thynk about the Active Pricing Rules report.

    38. Reports & Dashboards - Survey

    1. What standard analytics dashboards exist in Thynk?

    2. How can I view the GRC?

    3. Thynk about the GRC.

    4. Where can I see our booking daily transactions?

    5. Thynk about the Daily Transactions.

    6. Where can I find my booking pace?

    7. Thynk about the Booking Pace.

    8. How much business are we booking based on market segment/booking type/rate code/source, this year compared to last year? (Business On the Books)

    9. Thynk about the Business on the Books Dashboard.

    10. How can I view an account/agency’s production figures? (Total Account Production Dashboard)

    11. Thynk about the Account/Agency Production Dashboard.

    12. How can I view my sales managers' production vs goals? How can I see who my top producing manager is? (Sales Manager Production)

    13. Thynk about the Sales Manager Production Dashboard

    14. How can I see my top accounts or top agencies? (Top Account Report)

    15. Thynk about the Top Accounts Dashboard.

    16. How can I view total production figures and compare to last year? (Account Production Dashboard)

    17. Thynk about the Account Production Dashboard

    18. How can I see function room occupancy so I can make informed decisions on how to sell space? (Space Revenue Optimisation)

    19. Thynk about the Space Revenue Optimisation Dashboard.

    20. How can I see my sales activities for activities, inquiries, bookings and conversion rates? (Global Sales Activities)

    21. Thynk about the Global Sales Activities.

    22. How can I see system usage? (Thynk Admin System Dashboard)

    23. Thynk about the Admin System Dashboard

    24. How can I see if a Sales Program was effective? (ROI / Sales Program Performance Dashboard)

    25. Thynk about the Sales Program ROI.

    26. How can I see which PMS accounts need to be matched to a Thynk account?

    27. Thynk about the PMS Matched Account dashboard.

    1. Where can I see production for groups and events? (GCE Dashboard)

    2. Thynk about the GCE Dashboard.

    3. Where can I see how my hotel is performing? (GM Insights)

    4. Thynk about the GM Insights Dashboard.

This course is designed for anyone who needs to know about reports, dashboards, and analytics.

  • 79 lessons