Course curriculum

Here is an overview of what you can expect to learn:

    1. Introduction to Reports & Analytics Dashboards

    2. Thynk about Reports & Analytics dashboards.

    3. How can I change the reports and dashboards to match my needs?

    4. Thynk about customising reports and standard dashboards.

    5. How do I share a report to another Thynk user?

    6. Thynk about sharing a report.

    7. How can I print, export, and email a report?

    8. Thynk about printing and/or emailing a report.

    9. How do I schedule and subscribe to a report?

    10. Thynk about scheduling / subscribing to a report.

    1. What standard reports exist in Thynk?

    2. How can I see a list of my accounts? (Account Listing Report)

    3. Thynk about the Account Listing Report.

    4. How can I see a list of my contacts? (Contact Listing Report)

    5. Thynk about the Contact Listing Report.

    6. How can I see how many prospecting calls I, or my team, have completed? Is there an Activity Summary Report?

    7. Thynk about the Activity Report.

    8. Where can I see today’s/this week’s/this month’s in house events? (Event Listing Report)

    9. Thynk about the Event Listing Report.

    10. How can I view our groups in house?

    11. Thynk about the Groups In House Report.

    12. Where can I find my inquiries/requests? (Open Inquiries Report)

    13. Thynk about the Open Inquiries Report.

    14. How can I see a summary of total revenue booked by month for rooms and events? (Monthly Revenue and Guest Room Summary)

    15. Thynk about the Monthly Revenue & Guest Room Summary

    16. How can I find how much business we are losing? (Lost Business Report)

    17. Thynk about the Lost Business Report.

    18. How can I forecast my events?

    19. Thynk about the Event Forecast Report.

    20. Kitchen Report

    21. Thynk about the Kitchen Report.

    22. How can I share changes to BEOs (function sheets) with the kitchen? (BEO History Report)

    23. Thynk about the BEO History Report

    24. Where can I see which payments are due in the next 7 days (Scheduled Payment Due)

    25. Thynk about the Scheduled Payment Report.

    26. How can I see which accounts from my PMS are matched to Thynk accounts? (Linked PMS Account Report)

    27. Thynk about the Linked PMS Account Report.

    28. How can I see which PMS Accounts with revenue are NOT matching to Thynk Accounts?

    29. Thynk about the Unlinked PMS Account with Revenue Report.

    30. Where can I see our reservations in Thynk if we have a PMS integration?

    31. Thynk about the Reservations Manager report (with PMS).

    32. Where can I see my reservations if we don't have a PMS integration?

    33. Thynk about the Reservations Manager report (no PMS integration).

    34. How can I find failed room blocks and failed reservations sent to the PMS? (PMS Error Reports: Room Blocks & Failed Reservations) (for Enhanced RBM Users)

    35. Thynk about failed room blocks and failed reservations (PMS Error Reports)

    36. How can I see all my active pricing rules for dynamic pricing?

    37. Thynk about the Active Pricing Rules report.

    38. Reports & Dashboards - Survey

    1. What standard analytics dashboards exist in Thynk?

    2. How do I export/download an analytics dashboard?

    3. Thynk about exporting/downloading a dashboard

    4. How can I view the GRC?

    5. Thynk about the GRC.

    6. Where can I see our booking daily transactions?

    7. Thynk about the Daily Transactions.

    8. Where can I find my booking pace?

    9. Thynk about the Booking Pace.

    10. How much business are we booking based on market segment/booking type/rate code/source, this year compared to last year? (Business On the Books)

    11. Thynk about the Business on the Books Dashboard.

    12. How can I view an account/agency’s production figures? (Total Account Production Dashboard)

    13. Thynk about the Account/Agency Production Dashboard.

    14. How can I view my sales managers' production vs goals? How can I see who my top producing manager is? (Sales Manager Production)

    15. Thynk about the Sales Manager Production Dashboard

    16. How can I view total production figures and compare to last year? (Account Production Dashboard)

    17. Thynk about the Account Production Dashboard

    18. How do I view performance data for a specific function space? (Useful for Revenue Managers and Sales/Catering Directors)

    19. Thynk about seeing performance for a specific function space

    20. How can I see function room occupancy so I can make informed decisions on how to sell space? (Space Revenue Optimisation)

    21. Thynk about the Space Revenue Optimisation Dashboard.

    22. How can I see my sales activities for inquiries, bookings, negotiated rates, and conversion rates? (Global Sales Activities)

    23. Thynk about the Global Sales Activities.

    24. How can I see system usage? (Thynk Admin System Dashboard)

    25. Where can I see production for groups and events? (GCE Dashboard)

    26. Thynk about the GCE Dashboard.

    27. Where can I see how my hotel is performing? (GM Insights)

    28. Thynk about the GM Insights Dashboard.

    29. Thynk about the Admin System Dashboard

    30. How can I see if a Sales Program was effective? (ROI / Sales Program Performance Dashboard)

    31. Thynk about the Sales Program ROI.

    32. Thynk about the PMS Matched Account dashboard.

This course is designed for anyone who needs to know about reports, dashboards, and analytics.

  • 80 lessons